Terms of Service

Last updated: May 20, 2026

These Terms of Service (“Terms”) constitute a binding agreement between you and AgentLetterCo (“we,” “us,” or “our”). By accessing our website or purchasing our services, you confirm that you have read, understood, and agree to be bound by these Terms. This agreement is formed electronically in accordance with Ontario’s Electronic Commerce Act, 2000, S.O. 2000, c. 17.

1. The Service

AgentLetterCo provides a done-for-you newsletter writing service. We research, write, and deliver newsletter content for client review and approval prior to sending. Our service is intended for use by real estate professionals operating as businesses, not by individual consumers purchasing for personal use.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding contracts to use our service. By agreeing to these Terms, you represent that you meet these requirements and that the information you provide is accurate and complete.

3. Customer Responsibilities

Customers are responsible for:

  • Reviewing all newsletter drafts before approving them for delivery
  • Maintaining their own email service provider account and subscriber list
  • Ensuring they have obtained valid express or implied consent from all email recipients as required by Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23, and any applicable US laws including the CAN-SPAM Act
  • Maintaining accurate unsubscribe records and honoring opt-out requests promptly
  • Providing accurate and complete information at signup and keeping it up to date
  • Complying with all applicable real estate board rules or regulations governing agent communications

4. Payments & Billing

Payments are processed by Stripe. All prices are in Canadian dollars (CAD) unless otherwise stated at checkout. Monthly subscriptions are billed on a recurring basis on the date of initial purchase. You authorize us to charge your payment method on each billing date. Applicable taxes will be collected where required by law, including HST for Ontario-resident customers.

5. Cancellation & Refunds

You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period; no further charges will occur after that date. Refund terms are set out in our Refund Policy. We reserve the right to terminate access for breach of these Terms.

6. Content Ownership

Upon delivery and full payment, you own the newsletter content we create for you. AgentLetterCo retains no ongoing rights to that content. We may use anonymized, non-identifying excerpts as examples in our marketing materials, unless you request otherwise in writing.

7. Acceptable Use

You agree not to use our service to send content that is unlawful, defamatory, harassing, fraudulent, or that infringes the intellectual property rights of any third party. We reserve the right to refuse or discontinue service at our discretion if we reasonably believe a violation has occurred.

8. Disclaimers & Limitation of Liability

Our service is provided “as-is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by applicable law.

AgentLetterCo is not responsible for business outcomes, lead generation results, or issues arising from third-party email platforms. To the maximum extent permitted by Ontario law, our total liability to you for any claim arising from these Terms or the service shall not exceed the total fees you paid in the three months preceding the claim.

9. Privacy

Our collection and use of personal information is governed by our Privacy Policy and by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, as applicable.

10. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the revised Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute arising from or related to these Terms or the service shall be subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario, Canada. If a dispute cannot be resolved by good-faith negotiation between the parties, either party may pursue their legal remedies in those courts.

12. Contact

For any questions about these Terms, email hello@agentletterco.com.